1. Your privacy on ServiSwap
This policy describes the personal information collected when you use ServiSwap, why it is used, who can access it, and the choices available to you. It covers your profile, service Exchanges, conversations and contact with our team.
2. Information you provide
We receive your account email and account identifier, profile details you enter, and your settings. Profile information may include your name, date of birth, gender, phone number, address, city, country and business details. Public-profile additions include an optional photo, headline, introduction and social or website links. We also store the categories and locations in your Exchanges, your messages, read status, blocking choices and reports. When you contact us, we store your request for the ServiSwap team to review. We use your account email if a reply is needed. Optional fields can be left blank. Only provide information you are entitled to share.
If you choose an avatar instead of a photo, we store your avatar selection. Moderation records may also include the report reason, relevant account identifiers, the suspension start and end dates, and the administrator’s confirmation that an email was sent manually. This confirmation records an administrative action; it is not an email delivery or read receipt.
3. What other people can see
Active Exchanges show the provider’s name, offered and requested services, and the city and country of the Exchange. Your public profile displays the name, photo, city, country and optional public information you save there. These pages are available to signed-in ServiSwap members. Signing in is required to access the mobile app. Your account email, phone number, date of birth, full address are not shown to other members by the app. Anything you include yourself in a public introduction or send in a message is visible to its intended audience. Avoid posting private contact details or sensitive information.
4. Why we use this information
We use information to create and secure accounts, show relevant Exchanges, let members communicate, save preferences, manage reports and blocks, respond to support requests, and maintain the service. Our technical provider helps us manage sign-in and account security. Do not send your password to the ServiSwap team. We do not sell member information. Additional uses requiring consent will be explained before they are introduced.
5. Messages, reports and access
Conversations are available to their participants. Service providers process the data to operate the app; authorized personnel may access information when needed for support, security, a report or a legal requirement. Messages are not end-to-end encrypted. Reports include the selected reason, any comment, the relevant account and conversation identifiers, and the report time. Blocking prevents new contact between the two members while keeping the existing conversation visible. Reports and related records may be used to assess misuse and apply restrictions. Contact us if you want a restriction reviewed. We do not publish the identity of the person who submitted a report to other members.
We count distinct reporting accounts separately for each reported member and selected report reason. Three distinct reporting accounts for the same reason make the case eligible for a 30-day suspension. The administration reviews the case and activates the restriction manually; the third report does not automatically suspend the account or send an email. The suspension expires at its recorded end date. The team uses report and suspension records to follow up on cases and review contested decisions.
6. Service providers and storage
We use Google Firebase to manage accounts and store the information needed to run ServiSwap. City searches use Apple’s mapping services, which receive the search terms needed to return suggestions. Selecting a profile photo gives the app access to the image you choose. If you enable iPhone notifications, Apple and Google Firebase process a notification identifier for your device to deliver alerts. Our technical providers may process connection details such as IP addresses and operational logs to deliver and protect their services. Depending on the provider and service, information may be processed outside Québec or Canada. Access is limited according to the functions being performed and applicable obligations.
Device notification permission does not mean that every new message or matching Exchange automatically produces a push notification or email. Delivery depends on the features actually enabled. We will update this notice if additional automatic notification or email services are introduced.
7. Websites and social networks
Website, Instagram and Facebook links open in an integrated browser. The site you visit then receives the information normally involved in a web visit and may use cookies, request a login or collect information under its own policy. Adding a social link to your profile does not connect your social account to ServiSwap or give ServiSwap access to your private social messages. Contact requests are stored through Google Firebase for the ServiSwap team to review. Your account email is included so the team can reply. No email is sent automatically when you submit a request.
8. Information on your device
The app keeps local information, including cached conversation data and preferences, to improve responsiveness and reduce repeated downloads. Caching does not remove the history stored for your conversations. Protect access to your device, especially if you share it. This mobile notice does not grant permission for advertising tracking or import the legacy website’s cookie settings. Any new tracking feature will require its own information and choices where applicable.
9. Retention and account deletion
Your profile and Exchanges remain available while you use your account. Archiving an Exchange hides it from active listings but keeps it in My exchanges. Conversation history is not automatically erased after 30 days. You can request account deletion in Profile → Personal information → Delete my account. When deletion completes, your account, profile, photo and active or archived Exchanges are removed. Shared messages remain visible to their recipients under Deleted account, and replies are disabled. Text or personal details you wrote inside those messages may still be present; changing the account label does not erase their content. Some report, security, deletion-prevention, correspondence or backup records may remain for necessary safety, dispute or legal purposes. Contact us about personal information in retained content. You may register again with the same email after deletion completes, as a new account.
10. Your choices and rights
You can update profile information, remove optional public details and change preferences through your account. You can ask to access or correct your personal information, withdraw consent where applicable, request deletion, or ask about information retained after account deletion. Some requests may require identity verification and may be subject to legal exceptions or the rights of other people. Withdrawing information needed to operate an account can affect your use of the service. Send privacy requests or complaints to the person responsible for the protection of personal information, identified below. You may also contact the Commission d’accès à l’information du Québec about your privacy rights.
11. Security and age
We use authentication and access controls designed to restrict access to personal information. No online service or device can be guaranteed completely secure. Tell us if you believe an account or personal information has been compromised. ServiSwap is intended for adults aged 18 or older. Do not create an account for a child. Contact us if you believe a minor has provided personal information so we can assess the situation.
12. Who we are
ServiSwap is operated by LBO Services Inc., the company responsible for the personal information described in this policy.
Privacy contact: Responsible for the protection of personal information (Privacy Officer), LBO Services Inc. Email: contact@ServiSwap.com. Use the subject “Privacy request” for an access, correction, deletion or confidentiality complaint.
13. Changes and contact
We will update this page when the app’s information practices change. Important changes will be explained, and additional consent will be requested where required. The effective date identifies the applicable version. For questions, access requests or privacy complaints, contact LBO Services Inc., Responsible for the protection of personal information, at contact@ServiSwap.com, or open Contact us in your profile.