1. Agreement
By creating a ServiSwap account, you agree to these terms.
These terms apply to the ServiSwap mobile service and related member support. The Privacy Policy explains how personal information is handled.
2. Eligibility
You must be at least 18 years old. Provide accurate account information, protect your password and do not use another person’s identity.
Keep your account details up to date. You are responsible for activity through your account and should contact us promptly if you suspect unauthorized access.
3. Exchanging services
Members offer services in exchange for other services. Agree together on the scope, duration, location and timing. You are responsible for the services you offer, any qualifications required and compliance with applicable rules. ServiSwap does not process payments or guarantee another member’s work.
An Exchange may include several offered services and several requested services. Publishing an Exchange or starting a conversation does not, by itself, mean that another member has accepted an agreement. Confirm the services, practical arrangements and any cancellation or rescheduling directly with the other member before proceeding.
4. The role of ServiSwap
ServiSwap provides tools for members to find each other and communicate. Members provide the services themselves. A listing or profile does not certify a member’s identity, qualifications, licences or insurance. Check any information important to your decision and do not assume that a listed service has been approved by ServiSwap. We do not guarantee that an Exchange will be completed or resolve the quality of a service merely because it was listed in the app. Nothing in these terms removes rights or obligations that cannot legally be excluded.
5. Respect and safety
Harassment, scams, unlawful content and misuse are prohibited. You can block or report a member.
Do not threaten or discriminate against others, impersonate someone, publish private information without permission, submit knowingly false reports or use the service for spam. Do not offer illegal, exploitative or sexual services, or services for which you do not hold legally required qualifications or authorizations. Take reasonable precautions when meeting someone and use appropriate emergency services when there is immediate danger. Reporting in ServiSwap is not an emergency service.
6. Messages and blocking
Use conversations to discuss the relevant Exchange and make arrangements respectfully. Blocking prevents further contact between the two members, while the existing conversation remains visible. Blocking is separate from reporting: submitting a report does not automatically block the other person.
7. Reports, suspension and review
Reports are recorded for the team to review. For a given member and selected report reason, only one report from each reporting account counts toward the threshold. Three reports from three different accounts for the same selected reason make that case eligible for a 30-day suspension. Repeated reports by one account do not count as three different reporters. The threshold is a moderation signal, not proof that an accusation is true.
The administration reviews the case and activates a suspension manually. A suspension does not begin merely because the third report is submitted. We notify the member by email manually; activating the suspension records its start and end dates. During the 30-day suspension, the member cannot send messages or create, modify or archive Exchanges. Access to support and account deletion remains available. The restriction ends automatically at the recorded end date, subject to any other applicable account restrictions.
If you believe a report or suspension is incorrect, request a review at contact@ServiSwap.com. Explain the situation and identify your account. You may request a review during the suspension. Submitting a review request does not itself lift the restriction. We do not disclose reporters’ identities to the reported member through the app.
8. Your information
Read the Privacy Policy for information about profiles, messages and account deletion. Do not publish information you are not entitled to share.
You may use a profile photo or an available avatar and provide optional public links. Only upload content you have the right to use. By providing content, you allow us to store and display it as needed to operate the features you use; this does not transfer ownership of your content to us.
9. Archiving and deleting your account
Archiving an Exchange removes it from active listings and retains it in your archived Exchanges. You can delete your account through Profile → Personal information → Delete my account. Once deletion completes, the profile and Exchanges are removed. Messages already shared may remain visible to the other participants under Deleted account, with replies disabled. Personal information written inside a message may remain in its text. The Privacy Policy describes retained records and how to contact us about them.
10. Availability and changes
The service may be interrupted for maintenance, technical issues or changes. Notification delivery depends on the available features, settings and device permissions; do not rely on it for urgent arrangements. We will communicate material changes to these terms and request renewed agreement where required. Changes will not be presented as having been accepted before members have had the appropriate opportunity to review them.
11. Who we are and contact
ServiSwap is operated by LBO Services Inc.
Questions or requests for review: contact@ServiSwap.com.